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Orders & Delivery
Tracking, delays, address changes, cancellations.
Arrival Issues
Damage, poor condition, wrong item, missing item, or packaging problems. Include order number and clear photos.
Returns & Refunds
Return request, return instructions, refund status, or refund amount questions. Add order number for faster handling.
Plant Help
Care questions before or after ordering, acclimation concerns, pests, or pet safety. Include plant name and photos.
Account, Privacy & Website
Checkout issues, discounts, marketing preferences, privacy requests, or website problems. Include email used at checkout.
When will a reply arrive?
Response time is within 48 hours (Mon–Fri, 08:00–16:00 CET/CEST). Weekend and holiday messages are handled the next business day. Existing order enquiries are prioritised.
Personal data is processed to handle requests and, where relevant, orders. Details: Privacy Policy
