Contact | Plant Care Help

Unpack the plant carefully, remove wrapping, check the plant and pot, and place it in a stable indoor spot with suitable light and temperature. Do not repot, fertilise, prune heavily, or water automatically on arrival.

Start with observation. For a step-by-step setup, read Plant Care After Delivery.

Leaf drop can happen after shipping because the plant has gone through darkness, handling, temperature changes, and a new growing environment. Older leaves are usually the first to go.

Check whether the plant is otherwise firm, rooted, and stable. Avoid panic-watering or immediate repotting. Read the Leaf Drop Guide and Plant Care After Delivery for the next steps.

Plug (Starter Plants) plants are young plants with a small root ball. They need a small pot with drainage, gentle handling, and even moisture without staying wet.

Avoid oversized pots because small roots can sit in wet substrate for too long. For detailed setup, read Plug Plant Care or contact Plant Help with photos and the plant name.

Usually, no. Most plants benefit from a short settling period before repotting. Immediate repotting adds extra stress and can make it harder to assess whether a problem came from shipping or later care.

Repot sooner only if the pot is damaged, the substrate is clearly unsuitable, the plant is unstable, or you have a specific reason. For timing, pot-size choice, and aftercare, read the Repotting Guide. If there is a possible arrival issue, take photos and report it through Arrival Issues before repotting.

Do not change substrate just because a plant arrived in a nursery mix. First check how the mix behaves. A change is worth considering if it stays wet for too long, smells sour, feels compacted, blocks airflow around the roots, or does not suit the plant’s root type and watering needs.

For help choosing ingredients or a better setup, compare options in the Substrate Choice Guide and Soil & Substrates. For selected components built around a specific potting job, see Substrate Sets. They are separate components for mixing or layering, not finished bags of premixed substrate.

No, not automatically. Check the substrate first. Water only if the root zone is actually dry and the plant type needs it.

Many shipping problems get worse when a stressed plant is watered without checking moisture first. If you are unsure, read Plant Care After Delivery and the Watering Guide before changing the watering routine.

Use Plant Help for plant-specific questions. Include the plant name, clear photos, and a short note on light, watering, temperature, substrate, and when the issue started.

If your question is about a recent order, include your order number too.

B-Ware / B-grade plants are healthy plants sold at a reduced price because of cosmetic imperfections, such as older marks, minor mechanical damage, uneven growth, or asymmetry.

They are clearly labelled before purchase so you know what to expect.

Start with Plant Care Basics for general setup. For new arrivals, use Plant Care After Delivery.

For a specific problem, use Plant Care Resources to jump to watering, repotting, substrate, leaf drop, pests, plug plants or root rot. You can also browse all articles through Plant Care Guides.

Plant height is measured from the base of the pot to the highest point of the plant, usually the tallest leaf tip or stem.

Pot size is listed as pot diameter in cm. Measurements are guidelines because living plants vary naturally.

Not always. Some plants are toxic if ingested or can irritate skin, mouth, or eyes. Check product-page safety notes and keep plants out of reach when in doubt.

For pet-focused plant guidance, read Plants Safe for Cats. For a specific recommendation, use Plant Help and include the plant name plus your pet-safety concern.

Product photos show a representative example from the current batch, not the exact individual plant, unless the listing clearly states otherwise.

Natural variation is normal, including size, leaf count, colour intensity, pattern placement, growth direction, and minor cosmetic marks. Check the product page for pot diameter, size notes, and batch-specific details.

Plug Plant is a young starter plant grown in a small root ball. It usually ships without a decorative pot and needs a small pot with drainage after arrival.

Keep the root ball evenly moist, not wet, and avoid oversized pots. For detailed setup, read Plug Plant Care.

Unpack the plant promptly and check the plant, pot, substrate surface, and packaging. Take clear photos of the whole plant, close-ups of the damage, the inside packaging, the outside box, and the shipping label.

Keep the packaging until the case is resolved. Report the issue through Arrival Issues with your order number. For immediate care steps, read Plant Care After Delivery.

Keep the plant separate from your other plants and take close-up photos immediately.

If you want the arrival condition assessed, avoid heavy treatments, strong chemicals, major pruning, or repotting before reporting. These changes can make the cause harder to verify.

Report it through Arrival Issues with your order number and photos. For general care help after reporting, use Plant Help. Guarantee rules and possible remedies are explained on Guarantee & Returns.

Take clear photos in good light. Include the whole plant, close-ups of the issue, the pot and substrate surface, the inside packaging and protection materials, the outside of the box, and the shipping label.

If more than one plant is affected, add one overview photo of everything received, then close-ups per plant. If you can only upload a few photos, prioritise the whole plant, the issue close-up, and the shipping label.

Upload the photos through Arrival Issues so the case can be reviewed with the full delivery context.

Unpack it promptly, remove wrapping carefully, and let the plant reach room temperature in a stable spot away from drafts, heaters, and direct sun.

Some drooping, slight curling, or older-leaf yellowing can happen after shipping. Follow Plant Care After Delivery first. If you see severe collapse, black or mushy tissue, or obvious damage, take photos and report it through Arrival Issues.

Check your order confirmation and tracking emails first. Some orders ship in multiple parcels, and each parcel has its own tracking link.

If all parcels are marked delivered and an item is still missing, or if the wrong item arrived, contact Arrival Issues with your order number. Photos of what you received and the packaging help speed up the review.