Foliage Factory Promotions & Rewards

Common reasons are: the code has expired, the minimum spend is not met, excluded items are in the cart, the code is single-use and was already used, or another discount is already applied.

Check the rules on Promotions and try again. If it still fails, contact Account, Privacy & Website with the code and a screenshot of the checkout message.

Most discount codes do not stack. Checkout usually allows one code or automatic discount per order.

If a campaign has special combination rules, they are listed on Promotions and reflected at checkout.

Current offers, active campaigns, discount rules, and exclusions are listed on Promotions.

If a promotion is active and your cart meets the conditions, the discount should appear at checkout.

If you have not completed checkout yet, enter the code before paying.

If the order has already been placed, changes may no longer be possible once packing or dispatch has started. Contact Orders & Delivery as soon as possible with your order number and code.

No, unless the campaign page clearly says otherwise. Mix & Match discounts are made for eligible full-price houseplants and are not designed to stack with other discounts.

Sale plants, B-Ware, existing plant sets, garden plants, supplies, substrates, pots, tools, and gift cards may be excluded. Current rules are listed on Promotions.

Enter your discount code at checkout before completing payment. If the code is valid and your cart meets the conditions, the discount applies immediately.

Check Promotions for current rules, minimum spend, exclusions, and expiry dates.

You can earn points on purchases, plus selected bonuses such as signup, birthday, and referrals. Birthday points require adding your birthday at least 30 days before the date in your rewards profile.

Points are added once the order is marked paid. If points seem missing, check that you used the same email address at checkout and in your rewards account. You can manage rewards through Foliage Points.

Yes. Points expire 12 months after your last points activity, such as earning or redeeming points.

You can check the full expiry rules on Foliage Points.

Open the rewards panel on Foliage Points, choose an available reward, and generate a single-use discount code. Apply that code at checkout before payment.

Reward codes usually do not stack with other discounts, promotions, or offers.

Share your referral link from Refer a Friend. Your friend receives the current referral reward when their order meets the conditions, and you receive points once their first eligible order is marked paid.

If the order is cancelled, refunded, unpaid, or does not meet the referral conditions, referral points may not be added or may be removed.

Common reasons are: the minimum spend is not met, excluded items are in the cart, another discount is already applied, or the reward code was already used.

For plant rewards, the minimum spend may be calculated from eligible full-price plants only. Full reward rules are listed on Foliage Points.

Foliage Points is our rewards program. You earn points when you shop, plus selected bonuses such as signup, birthday, and referrals. Points can then be redeemed for plant discounts or free shipping, depending on the current rewards available.

Full rules and current rewards are listed on Foliage Points.