Withdraw from contract

You can use this page to submit an online withdrawal declaration for an eligible order placed with Foliage Factory.

This online function is an additional way to exercise your statutory right of withdrawal. You can still contact us by email, by post, or use any other legally accepted withdrawal method.

Please enter the required details so we can identify your order and the product or part of the order you want to withdraw from. After submitting the form, you will receive an automatic confirmation of receipt by email.

You do not need to give a reason for withdrawal.

Submit your withdrawal declaration

Fill in the required fields and check your details before confirming your withdrawal declaration.

Please identify the order or part of the order clearly, for example by listing the product name(s) or stating “entire order”.

We process the information submitted through this form in accordance with our Privacy Policy.

What happens next?

After submitting the form, you will receive an automatic confirmation of receipt by email. This confirmation only confirms that we have received your withdrawal declaration. We will review the order details and the scope of the withdrawal separately.

If you return goods, please use only the return address stated in the withdrawal instructions below or another return address expressly confirmed by us in writing.

Instructions for cancellation & Cancellation form

A. Instructions for cancellation

Introduction

Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual’s trade, business, craft or profession, are entitled to cancel any contract on the following conditions:

Right to cancel

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us (Jagna Kucharczyk, Foliage factory, Stettener Strasse 27, 78658 Zimmern ob Rottweil, Germany, e-mail: hello@foliage-factory.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

You can also exercise your right of withdrawal online via the website at the internet address https://foliage-factory.com/pages/withdraw-from-contract/. If you use this online feature, you will be sent an acknowledgement of receipt of the withdrawal on a durable medium (e.g. by email), including its content and the date and time of its submission, without undue delay.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods

You will bear the direct cost of returning the goods.

Exclusion and/or premature expiration of the right to cancel

The right to cancel is excluded for contracts for the supply of goods which are liable to deteriorate or expire rapidly.

The right to cancel does not apply for consumers who, at the time of concluding the contract, are not nationals of a member state of the European Union and whose exlusive residence and address of delivery are located outside of the European Union.

General information

1) Please prevent damage to and contamination of the goods. Please return the goods, if possible, in the original packaging with all accessories and all packaging components. If necessary, please use protective outer packaging. If you are no longer in possession of the original packaging, please use suitable packaging providing adequate protection against potential transport damage.

2) Please do not return the goods freight forward.

3) Please note that the above general information in section 1 and 2 is not a precondition for effectively exercising your right to cancel.

B. Cancellation form

If you wish to cancel this contract, please complete and submit this form.

Jagna Kucharczyk

Foliage factory

Stettener Strasse 27

78658 Zimmern ob Rottweil

Germany

e-mail: hello@foliage-factory.com

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) /for the supply of the following service (*),

_______________________________________________________

_______________________________________________________

Ordered on (*) ____________ / received on (*) __________________

________________________________________________________

Name of consumer(s)

________________________________________________________

Address of consumer(s)

________________________________________________________

Signature of consumer(s) (only if this form is notified on paper)

_________________________

Date

(*) Delete as appropriate

Version: 16.07.2026, 08:34:07