Foliage Points: Earn Points, Get Rewards

Foliage Points Loyalty Program Terms & Conditions

Quick rules at a glance

• Earn points on eligible products: plants, accessories, tools, substrates, and other eligible shop items.
• Plant rewards are plant-only: plant discount rewards apply to eligible full-priced plants, not sale items, plant sets, B-Ware, or non-plant items.
• Minimum eligible spend: the €70/€250 thresholds are calculated from eligible full-priced plants only.
• Redeem before checkout: rewards create a single-use discount code.
• No stacking: one reward code per order, not combinable with other offers.
• Points expire: 12 months after your last points activity, including earning or redeeming points.
• Free shipping codes: tied to the account that redeemed them and valid only where a supported free shipping method is available at checkout.

1) Program basics

Foliage Points is Foliage Factory’s loyalty program. You earn points through eligible actions and redeem points for available rewards. Points and rewards:

• have no cash value
• cannot be exchanged for money
• cannot be bought or sold

2) Eligibility & accounts

• Points are linked to your customer account and email address.
• Use the same email for every order so points are added to the correct account.
• Points cannot be merged across multiple accounts.
• Duplicate accounts created to claim extra bonuses may be excluded from the program.

3) How you earn points

You can earn Foliage Points through eligible program actions.

A) Sign up

• +50 Foliage Points, one time per eligible account.

B) Birthday bonus

• +50 Foliage Points, once per eligible birthday and per account.
• Add your birthday at least 30 days before the date to receive the birthday bonus.

C) Shopping

• Earn 1 Foliage Point for every €1 paid item subtotal after discounts.
• Shipping and taxes do not earn points.
• Points are added once an order is marked paid.
• Cancelled or unpaid orders do not earn points.

D) Referrals

• Earn +200 Foliage Points when a referred friend places their first paid order using your referral link.
• The referred friend must be a new customer.
• Self-referrals, duplicate accounts, fake accounts, and referrals from existing customers are not eligible.
• Referral points are added once the friend’s order is marked paid.
• If the referred order is refunded or cancelled, referral points may be removed.
• Referral offers and eligibility may change. The referral page or rewards panel shows the current details.

4) Points expiry

• Points expire 12 months after your last points activity.
• Points activity includes earning or redeeming points.
• Expired points do not roll over and cannot be reinstated.

5) Redeeming rewards

• Rewards must be redeemed before checkout in the rewards panel.
• Redeeming creates a single-use discount code.
• Points are deducted immediately when a reward code is generated.
• Rewards cannot be applied retroactively after an order is placed.
• If a reward code has an expiry date, it will be shown when you redeem it.

6) Rewards currently available

A) Use points your way: eligible full-priced plants only

• 100 points = €5 off
• 200 points = €10 off
• Maximum reward through this option: €10 off per order
• Minimum eligible plant spend: €70

B) €25 off eligible full-priced plants

• 500 points = €25 off
• Minimum eligible plant spend: €250

C) Free shipping coupon

• 450 points = free shipping
• No minimum order value, unless stated in the rewards panel
• Valid for eligible orders where a supported free shipping method is available at checkout
• Free shipping availability may depend on delivery country, shipping method, cart contents, or checkout settings

Rewards may change over time. The rewards shown in your rewards panel at redemption time are the current offers.

7) What counts as eligible for plant rewards

Plant discount rewards apply only to eligible full-priced plants.

Eligible

• full-priced plants

Not eligible

• sale items
• plant sets
• B-Ware plants
• accessories, tools, substrates, and other non-plant items

Minimum spend is based on eligible items only

• The €70/€250 minimum is calculated from eligible full-priced plants only.
• Non-eligible items can be in your cart, but they do not count toward the minimum eligible plant spend.

How the discount applies

• Plant rewards apply only to eligible full-priced plant items in your cart.
• Non-eligible items remain at their normal price.

8) Discount code rules

• Each reward code can be used once.
• Reward codes cannot be combined with other discount codes, promotions, or offers.
• Only one reward code can be used per order.
• Reward codes cannot be applied after an order has already been placed.

9) Sharing reward codes

• Points cannot be transferred to another account.
• Some reward codes may work outside the account that created them, but each code is single-use. If someone else uses your code first, you cannot use it again.
• Free shipping codes are account-locked and can only be used by the account that redeemed them.

10) Returns, refunds, and order changes

• If an order is refunded, points earned from that order are removed.
• If an order is partially refunded, points may be adjusted to match the final paid item subtotal.
• If a reward was used on an order that is later refunded, cancelled, or changed, points and rewards may be adjusted to reflect the final order value.

11) Fair use

To keep the program fair, we may withhold, revoke, or adjust points and rewards in cases of misuse, abuse, duplicate accounts, self-referrals, fake referrals, or attempts to claim bonuses in ways that do not match the program rules.

12) Changes to the program

We may update, pause, or end Foliage Points at any time, including earning rates, reward values, eligibility rules, referral rules, free shipping rules, or expiry terms. Any changes will be reflected on this page and/or in the rewards panel.