Shipping & Delivery
How your order moves from our greenhouse to your door – including processing times, weather holds, tracking, packing, and country-specific shipping charges. For information about returns, refunds and our 28-day guarantee, please see our Guarantee & Returns page.
Processing & Preparation
- Processing time: 1–7 business days (Mon–Fri), depending on plant type, grower schedules, and demand.
- Start: processing begins once payment is confirmed; plants are prepared fresh in Germany or the Netherlands. For details on available payment options, see our Payments & Security page.
- Dispatch window: parcels are handed to the courier during or immediately after the processing period.
- Split shipments: large or mixed orders may ship in multiple parcels.
- Special schedules: most Hoyas Tue & Wed · UK & Norway Mon only · beneficial insects Wed.
Weather Protection & Shipping Holds
- Temperature limits: shipments may be delayed if outdoor temperatures are below 0 °C or above 32 °C along the route.
- Heat packs & wrapping: free 72-hour heat pack and extra, recyclable wrapping are added when needed to protect delicate plants.
These safeguards can extend processing slightly but significantly reduce the risk of cold or heat damage in transit.
Tracking & Delivery
- Tracking email: you receive a tracking link as soon as your parcel leaves the greenhouse.
- Email missing: check spam and promotions folders first; if still missing, contact support.
- Multiple parcels: separate tracking links are sent for each box in a split shipment.
- Late delivery: if plants have not arrived within 7 days of the latest ETA, contact our support team with your order and tracking number.
Address Accuracy & Failed Deliveries
- Check details: always double-check your shipping address at checkout and in your confirmation email.
- Responsibility: orders delayed or damaged due to incorrect addresses or missed courier notifications cannot be refunded or replaced free of charge.
- No DHL Packstations: please use a residential or business address where someone can accept the parcel.
Shipping Destinations & Costs
Standard rates, free-shipping thresholds, and typical transit times for each destination we currently serve. Remote-area surcharges for certain postcodes are added automatically at checkout where applicable.
| Country | Shipping | Free from | Transit time |
|---|---|---|---|
| Austria | € 12.95 | € 100 | 2–4 working days |
| Belgium | € 8.95 | € 100 | 1–2 working days |
| Bulgaria | € 21.95 | € 300 | 5–7 working days |
| Croatia | € 29.95 | € 300 | 5–7 working days |
| Cyprus (²) | € 39.95 | No free shipping | 5–7 working days |
| Czechia | € 16.95 | € 150 | 2–4 working days |
| Denmark (¹) | € 16.95 | € 150 | 2–4 working days |
| Estonia | € 18.95 | € 200 | 2–4 working days |
| Finland | € 29.95 | € 300 | 5–7 working days |
| France (¹) | € 12.95 | € 100 | 2–4 working days |
| Germany | € 8.95 | € 70 | 1–2 working days |
| Greece (¹²) | € 29.95 | € 300 | 5–7 working days |
| Hungary | € 18.95 | € 200 | 2–4 working days |
| Ireland | € 14.95 | € 150 | 2–4 working days |
| Italy (¹) | € 14.95 | € 150 | 2–4 working days |
| Latvia | € 18.95 | € 200 | 5–7 working days |
| Lithuania | € 18.95 | € 200 | 2–4 working days |
| Luxembourg | € 12.95 | € 100 | 1–2 working days |
| Malta (²) | € 39.95 | No free shipping | 5–7 working days |
| Netherlands | € 8.95 | € 100 | 1–2 working days |
| Norway (³) | € 21.95 | € 300 | 5–7 working days |
| Poland | € 12.95 | € 100 | 2–4 working days |
| Portugal (¹) | € 14.95 | € 150 | 2–4 working days |
| Romania | € 21.95 | € 300 | 5–7 working days |
| Slovakia | € 18.95 | € 200 | 5–7 working days |
| Slovenia | € 18.95 | € 200 | 5–7 working days |
| Spain (¹) | € 12.95 | € 100 | 2–4 working days |
| Sweden | € 18.95 | € 200 | 2–4 working days |
| Switzerland | € 29.95 | € 300 | 5–7 working days |
| United Kingdom (¹³) | € 18.95 | € 200 | 5–7 working days |
Notes
- ¹ Island / remote-area surcharge: added automatically at checkout for affected postcodes, including Sicily, Sardinia, Corsica, Faroe Islands, Azores, Madeira, Balearic Islands, selected Greek island postcodes, Scottish Highlands & islands, and Northern Ireland (BT1–71; BT74–82; BT86–88; BT92–97). Canary Islands: we currently do not ship there.
- ² Cyprus, Greece & Malta: delivery is possible, but courier reliability can vary; arrival times and plant condition cannot be guaranteed. Our 28-day guarantee does not apply to plants shipped to these destinations due to unpredictable transit times.
- ³ United Kingdom & Norway: orders ship on Mondays only. Import duties, taxes, and fees are payable by the customer (not included) — please check with your local customs authority for details. All required phytosanitary paperwork is included. For the UK and Norway, the 28-day guarantee does not apply to plants due to potential customs delays.
Packing & Plant Health
How We Pack
- Nursery pots: most plants ship in their original pot and substrate to minimise transplant shock.
- Starter plugs: young plants in plug form are shipped without a pot; roots and medium are secured and kept slightly moist.
- No bare-root by default: plants are not shipped bare-root unless this is clearly stated on the product page.
Pre-Shipment Checks
- Visual inspection: each plant is checked for visible pests, mechanical damage and overall condition.
- Stabilising the substrate: loose substrate is tidied and stabilised to reduce mess and movement in transit.
- Selective trimming: only necessary trimming is done to reduce breakage risk during shipping.
Integrated Pest Management (IPM)
- Biological focus: beneficial insects and targeted biological controls are preferred over routine blanket chemical sprays.
- Possible insect presence: beneficial insects may occasionally still be present on arrival; they are harmless to people, pets and plants.
- Why we do this: fewer chemical residues, lower environmental impact, slower resistance development and improved biodiversity.
Why a Zero-Pest Guarantee Is Not Possible
Microscopic life stages can hide in substrates, leaf axils or unfurling growth and may be impossible to detect without destructive checks. We never knowingly ship affected plants and avoid damaging inspections, but an absolute zero-pest guarantee would not be honest or realistic.
After Delivery
- Quarantine: keep new arrivals separate from your existing collection for 1–2 weeks to protect both sides and support acclimation.
- Seasonal protection: in colder periods we add 72-hour heat packs and extra wrapping, but parcels should be brought indoors promptly.
- Care guidance: follow the plant-specific instructions on the product page for light, watering and substrate from day one.
- Concerns on arrival: if a plant seems compromised, take clear photos on the day of delivery and contact us so we can assess it under our guarantee & returns policy.
FAQ Shipping & Delivery
