Contact Us | Orders & Delivery

Contact us as soon as possible through Orders & Delivery with your order number. Changes or cancellations are only possible before the order has been packed, prepared for dispatch, or handed to the courier.

Once packing or dispatch has started, changes may no longer be possible.

No. Please use a residential or business address where someone can accept the parcel. Parcel lockers can delay delivery, block courier handover, and expose plants to unsuitable temperatures.

If you are unsure whether your address will work, contact Orders & Delivery before placing your order.

Add your plants or products to cart, go to checkout, enter your delivery details, choose a payment method, and confirm your order. You’ll receive an order confirmation by email once checkout is complete.

Processing starts after payment is confirmed. Current dispatch schedules, shipping destinations, and delivery notes are listed on Shipping & Delivery.

Yes. Large, mixed, or fragile orders may ship in more than one parcel so plants can be packed more safely. Each parcel receives its own tracking link.

If your order looks incomplete, first check whether another parcel is still in transit. If all parcels are marked delivered and something is missing, report it through Arrival Issues with your order number.

The final amount depends on delivery country, postcode, cart contents and parcel requirements. Bulky, large or heavy products, including qualifying plant variants, island addresses, remote postcodes and non-mainland destinations may cost more than the standard estimate.

If a remote-area surcharge applies, or if an item needs its own parcel because of size, weight, shape or special packing requirements, the final amount is shown at checkout before payment.

No. Please use a residential or business address where someone can accept the parcel.

Orders delayed, returned or damaged because of an incorrect address, unavailable recipient or missed courier notification may not be eligible for a free replacement or voluntary refund.

No. The shipping table shows standard parcel estimates. Your final shipping charge is calculated at checkout after you add your items and enter your delivery address, before payment.

Some island, remote-area and non-mainland addresses can cost more than the standard mainland estimate. Affected areas may include Sicily, Sardinia, Corsica, Faroe Islands, Azores, Madeira, Balearic Islands and selected Greek island postcodes. We currently do not ship to the Canary Islands. The final rate is calculated at checkout where delivery is available.

No. Free-shipping thresholds apply to standard parcels only. Large/tall plant parcels are excluded from free shipping because they need separate packaging and parcel calculation.

Some items may have higher shipping costs due to their weight, size, height or fragile nature. The charge is based on the complete order and delivery address. The final cost is calculated automatically at checkout and shown before payment.

Yes. Bulky, large, heavy or mixed orders may ship in more than one parcel. If your order is split, each parcel can receive its own tracking link and may move at a different speed.

Processing usually takes 1–7 business days, Monday to Friday, depending on plant type, grower schedules, weather, and order volume.

Processing starts once payment is confirmed. Current dispatch information is listed on Shipping & Delivery.

Some postcodes cost more to service through couriers. If a remote-area surcharge applies, it is added automatically at checkout.

These surcharges are based on courier postcode classifications and cannot be added or removed manually. Current destination notes are listed on Shipping & Delivery.

Orders are prepared in Germany or the Netherlands, depending on plant type, grower schedules, and safe dispatch conditions.

We ship to the destinations currently available at checkout. Available countries, rates, free-shipping thresholds, remote-area notes, and transit estimates are listed on Shipping & Delivery.

Transit time depends on destination, courier route, season, and local delivery conditions. Country-specific delivery estimates are listed on Shipping & Delivery.

Tracking starts once the parcel leaves the greenhouse, not immediately after checkout.

Live plants can be damaged by extreme temperatures in transit. If temperatures along the route are below 0 °C or above 32 °C, dispatch may be delayed until shipping is safer.

Where needed, we use 72-hour heat packs and extra wrapping to protect delicate plants. Current weather-related shipping notes are listed on Shipping & Delivery.

A delayed parcel does not automatically mean the plant is damaged. Unpack it promptly, remove wrapping carefully, and check the whole plant, pot, substrate surface, and packaging.

If the plant only looks slightly tired, follow Plant Care After Delivery and give it time to settle. If you see severe collapse, black or mushy tissue, broken stems, strong rot symptoms, or clear transport damage, take photos on the day of delivery and report it through Arrival Issues.

Check safe places, neighbours, household members, building entrances, parcel shops, and any delivery photo or courier note first.

If tracking was marked delivered very recently, allow until the end of the day in case of a late scan or delayed handover. If the parcel still cannot be found, contact Orders & Delivery with your order number, tracking ID, and delivery postcode/city.

Check tracking for the courier’s next step, such as redelivery, pickup, or return-to-sender status.

If the parcel is being returned or delivery details need checking, contact Orders & Delivery with your order number and tracking ID.

First check your spam, promotions, and order-confirmation inbox. If you used another email address at checkout, check that inbox too.

You can also check Track your order. If you still cannot find tracking, contact Orders & Delivery with your order number.

Tracking is not scanned at every step, so short gaps can be normal.

If your parcel has not arrived within 7 days after the latest estimated delivery date, contact Orders & Delivery with your order number and tracking ID so the parcel can be checked with the courier.

Tracking is sent by email once your parcel leaves the greenhouse. It is not available immediately after checkout because your order still needs to be processed and packed first.

If your order ships in more than one box, each parcel receives its own tracking link. You can check updates through Track your order once tracking is active.