Shipping & Delivery
How your order moves from our greenhouse to your door, including processing times, weather holds, tracking, packing and shipping cost estimates. The rates shown on this page are standard parcel estimates. Your final shipping charge is calculated at checkout from your delivery address, cart contents and parcel requirements before payment. For information about returns, refunds and our guarantee, please see the Guarantee & Returns page.
Processing & Preparation
- Processing time: 1–7 business days, Monday to Friday, depending on plant type, grower schedules, order volume and seasonal demand.
- Start: processing begins once payment is confirmed. Plants are prepared fresh before dispatch. For available payment options, see our Payments page.
- Dispatch window: parcels are handed to the courier during or immediately after the processing period.
- Split shipments: large, tall or mixed orders may ship in multiple parcels, with separate tracking links for each box.
- Special schedules: most Hoyas ship Tuesday and Wednesday. Beneficial insects ship Wednesday.
Weather Protection & Shipping Holds
- Temperature limits: shipments may be delayed if outdoor temperatures are below 0 °C or above 32 °C along the route.
- Heat packs & wrapping: a free 72-hour heat pack and extra recyclable wrapping may be added when needed to protect delicate plants.
- Route conditions: weather checks consider more than your local forecast, especially when parcels travel through colder or hotter transit areas.
These safeguards can extend processing slightly, but they help reduce avoidable cold or heat damage in transit.
Tracking & Delivery
- Tracking email: you receive a tracking link as soon as your parcel leaves our fulfilment flow.
- Email missing: check spam and promotions folders first. If the tracking email is still missing, contact support.
- Multiple parcels: split shipments receive separate tracking links, and individual boxes may move at different speeds.
- Late delivery: if plants have not arrived within 7 days of the latest ETA, contact our support team with your order number and tracking number.
Address Accuracy & Failed Deliveries
- Check details: always double-check your shipping address at checkout and in your confirmation email.
- Responsibility: orders delayed, returned or damaged because of an incorrect address, unavailable recipient or missed courier notification may not be eligible for a free replacement or voluntary refund.
- No DHL Packstations: please use a residential or business address where someone can accept the parcel.
Shipping Costs & Estimates
The table below shows standard shipping estimates, free-shipping thresholds and typical transit times for average parcels. These are guide prices, not guaranteed final charges. Your final shipping amount is calculated at checkout from your delivery address, cart contents and parcel requirements before payment.
Important:
Large, tall, bulky or heavy items, including plant variants and other products, may affect the final shipping cost or free-shipping eligibility. Island addresses, remote postcodes and non-mainland destinations can also change the shipping amount shown at checkout. Add your items to cart and continue to checkout to see the final amount before you pay.
| Country | Standard shipping estimate | Standard free shipping from ³ | Typical transit time |
|---|---|---|---|
| Austria | € 12.95 | € 100 | 2–4 working days |
| Belgium | € 8.95 | € 100 | 1–2 working days |
| Bulgaria | € 21.95 | € 300 | 5–7 working days |
| Croatia | € 29.95 | € 300 | 5–7 working days |
| Cyprus (²) | € 39.95 | Not available | 5–7 working days |
| Czechia | € 16.95 | € 150 | 2–4 working days |
| Denmark (¹) | € 16.95 | € 150 | 2–4 working days |
| Estonia | € 18.95 | € 200 | 2–4 working days |
| Finland | € 29.95 | € 300 | 5–7 working days |
| France (¹) | € 12.95 | € 100 | 2–4 working days |
| Germany | € 8.95 | € 75 | 1–2 working days |
| Greece (¹²) | € 29.95 | € 300 | 5–7 working days |
| Hungary | € 18.95 | € 200 | 2–4 working days |
| Ireland | € 14.95 | € 150 | 2–4 working days |
| Italy (¹) | € 14.95 | € 150 | 2–4 working days |
| Latvia | € 18.95 | € 200 | 5–7 working days |
| Liechtenstein | € 32.95 | Not available | 3–4 working days |
| Lithuania | € 18.95 | € 200 | 2–4 working days |
| Luxembourg | € 12.95 | € 100 | 1–2 working days |
| Malta (²) | € 39.95 | Not available | 5–7 working days |
| Monaco | € 29.95 | € 300 | 4–5 working days |
| Netherlands | € 8.95 | € 100 | 1–2 working days |
| Poland | € 12.95 | € 100 | 2–4 working days |
| Portugal (¹) | € 14.95 | € 150 | 2–4 working days |
| Romania | € 21.95 | € 300 | 5–7 working days |
| Slovakia | € 18.95 | € 200 | 5–7 working days |
| Slovenia | € 18.95 | € 200 | 5–7 working days |
| Spain (¹) | € 14.95 | € 125 | 2–4 working days |
| Sweden | € 18.95 | € 200 | 2–4 working days |
| Switzerland | € 32.95 | Not available | 5–7 working days |
Large & tall plant parcels
Large, tall, bulky or heavy items may be calculated separately at checkout and are not eligible for free shipping. If your order includes several qualifying plants or products, shipping is charged for each qualifying item or variant quantity. The final shipping amount is shown before payment.
Notes
- ¹ Island, remote-area and non-mainland addresses: shipping can cost more than the standard mainland estimate shown in the table. Affected areas may include Sicily, Sardinia, Corsica, Faroe Islands, Azores, Madeira, Balearic Islands and selected Greek island postcodes. The final rate is calculated at checkout where delivery is available. Canary Islands: we currently do not ship there.
- ² Cyprus, Greece & Malta: delivery is possible, but courier reliability can vary. Arrival times and plant condition cannot be guaranteed. Our 28-day guarantee does not apply to plants shipped to these destinations due to unpredictable transit times.
- ³ Free shipping exclusions: Free-shipping thresholds apply to standard parcels only. Large, tall, bulky or heavy items may be calculated separately and are excluded from free shipping. Island addresses, remote postcodes, non-mainland destinations and countries marked as “Not available” in the free-shipping column are also excluded.
Packing & Plant Health
How We Pack
- Nursery pots: most plants ship in their original pot and substrate to minimise transplant shock.
- Starter plugs: young plants in plug form are shipped without a pot. Roots and growing medium are secured and kept slightly moist.
- No bare-root by default: plants are not shipped bare-root unless this is clearly stated on the product page.
Pre-Shipment Checks
- Visual inspection: each plant is checked for visible pests, mechanical damage and overall condition.
- Stabilising substrate: loose substrate is tidied and stabilised to reduce mess and movement in transit.
- Selective trimming: only necessary trimming is done to reduce breakage risk during shipping.
Integrated Pest Management (IPM)
- Biological focus: beneficial insects and targeted biological controls are preferred over routine blanket chemical sprays.
- Possible insect presence: beneficial insects may occasionally still be present on arrival. They are harmless to people, pets and plants.
- Why we use IPM: fewer chemical residues, lower environmental impact, slower resistance development and improved biodiversity.
Why a Zero-Pest Guarantee Is Not Possible
Microscopic life stages can hide in substrates, leaf axils or unfurling growth and may be impossible to detect without destructive checks. We never knowingly ship affected plants and avoid damaging inspections, but an absolute zero-pest guarantee would not be honest or realistic.
After Delivery
- Quarantine: keep new arrivals separate from your existing collection for 1–2 weeks to protect both sides and support acclimation.
- Seasonal protection: in colder periods we may add 72-hour heat packs and extra wrapping, but parcels should be brought indoors promptly.
- Care guidance: follow plant-specific instructions on the product page for light, watering and substrate from day one.
- Concerns on arrival: if a plant seems compromised, take clear photos on the day of delivery and contact us so we can assess it under our guarantee & returns policy, where eligible.
FAQ Shipping & Delivery
Shipping & Delivery
Tracking & Delivery Problems
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