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Account, Privacy & Website

Foliage Factory is based in Germany and operates as an online store.

Learn more on About and find company details on Imprint.

Use Contact to select the correct support form.

Response time is within 48 hours (Mon–Fri, 08:00–16:00 CET/CEST). Weekend and holiday messages are handled the next business day. Existing order enquiries are prioritised.

If you experience difficulty using this website or need alternative access to information, see Accessibility.

If you still need help, use Contact to reach support.

Key pages:

Shipping & Delivery · Returns & Refunds · Payment Methods · Terms & Conditions · Privacy Policy · Imprint.

Submit privacy requests via Account, Privacy & Website and include the email used for your order/account.

For security, identity verification may be required before processing privacy requests. Details are listed on our Privacy Policy.

Declines are usually caused by bank or provider checks, spending limits, insufficient funds, address or verification mismatches, or temporary authorisation issues.

Try a different payment method, confirm your billing details, or contact your bank to approve the transaction.

If the problem persists, use Account, Privacy & Website and include the email used at checkout and (if possible) a screenshot of the error.

First, check whether one charge is still pending. Some banks show temporary authorisations that disappear automatically if the payment is not completed.

If you believe a charge is incorrect, use Account, Privacy & Website and include the email used at checkout, the amount, and the date/time. This allows the payment to be checked against the order status.

The available payment methods are shown at checkout and can depend on your country, device/browser, order value, and provider checks.

Checkout may include options such as Shop Pay, card payments, digital wallets, PayPal, pay-later providers, and local payment methods where available. A current overview is listed on Payment Methods.

Where available for your country and cart, pay-later or instalment options may appear at checkout (for example via Klarna). Eligibility and terms are set by the provider.

If the option is not shown at checkout, it is not available for that order. A current overview is listed on Payment Methods.

Yes. Checkout is encrypted (SSL/TLS) and payments are processed through PCI-compliant systems. We do not store full card numbers or security codes.

Depending on your bank, additional verification may be required (for example 3D Secure / Strong Customer Authentication). More information is available on Payment Methods and our Privacy Policy.