Shipping, Delivery & Returns

How Your Plants Are Prepared and Packed

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We handle every order with care — from the nursery to your doorstep — so your plants arrive healthy, secure, and ready to grow.

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1. Nursery Pots & Growing Medium

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• Most plants are shipped in their original nursery pots with the soil they were grown in. This helps prevent transplant shock and allows them to settle in faster.

• Starter plants (plugs) are shipped without pots but with their root system and growing medium intact, packed securely to keep roots stable and slightly moist during transit.

• Unless stated otherwise in the product description, we do not ship plants bare-root.

 

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2. Pre-Shipment Checks, Plant Origin & Grower Practices

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Before packing, each plant is prepared to ensure it arrives in the best possible condition:

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• Inspected for visible pests, damage, and overall health

• Cleaned of loose soil and debris

• Trimmed if needed to prevent breakage during transport

 

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IPM

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We work with selected growers who use integrated pest management (IPM) — a sustainable approach combining beneficial insects, targeted biological controls, and careful monitoring instead of routine chemical sprays. This keeps pest populations under control while reducing pesticide use, creating healthier growing conditions for the plants and safer handling for you.

 

➜  Because beneficial insects are part of IPM, you may occasionally notice them on your plants. They are harmless to people, pets, and the plants themselves.

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Why we support Integrated Pest Management (IPM):

This sustainable growing method keeps the use of chemical pesticides to a minimum. The result: fewer residues on plants and less impact on both the environment and human health. At the same time, IPM slows the development of pest resistance and preserves valuable biodiversity in and around greenhouses – from pollinators to natural pest predators.

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Important – Setting Realistic Expectations

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Every plant is carefully checked before shipping. However, our plants come from different trusted growers, and greenhouses are living environments with many organisms. No greenhouse — anywhere — is ever completely sterile.

 

Why a 100% Pest-Free Guarantee Is Impossible

• Some pests have life stages (eggs, larvae, nymphs) that are too small to see.

• These stages can be hidden deep in the soil, in leaf axils, or inside unfurled leaves.

• Even the most thorough inspection can miss them.

 

Why We Can’t Promise “Zero Pests”

• Guaranteeing it would require heavy, routine chemical treatments.

• Even then, it still couldn’t be assured.

• Claiming otherwise would be irresponsible and misleading.

• It’s not realistic to rule out every tiny, hidden possibility.

• We never knowingly ship plants with pests; each one is checked for visible signs.

• We do not uproot plants or force open new leaves to look for microscopic, harmless life stages.

 

Best Practice for You

• Keep new plants in a quarantine (1-2 weeks in a separate spot), even if no pests are visible.

• This protects your existing collection and helps the newcomer settle in.

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3. Eco-Conscious Packaging

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We prioritise sustainable materials without compromising plant safety. Your order will be packed using:

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• Recycled and recyclable cardboard boxes

• Paper-based padding and stabilisers

• Reusable or biodegradable inner protection

 

➜ Recyclable plastic sleeves or wraps may be used for delicate or small plants — only when necessary to prevent damage.

 

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4. Seasonal Adjustments

 

During colder months, we include:

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• A free 72-hour heat pack

• Extra wrapping to protect against cold damage

 

These measures are based on weather forecasts and the destination climate, which may slightly extend processing time.