Imprint

Plant Guarantee and Delivery

We take full responsibility for the transport and condition of plants upon arrival. If your order arrives damaged or in unsatisfactory condition, contact us immediately with photos, and we will provide a solution—either a replacement or a refund.

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We offer a 28-day guarantee for our plants, provided they have not been repotted and have been properly cared for. If you encounter issues within this period, reach out with the details, and we will ensure a satisfactory resolution.

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Non-Delivery and Delay Liability

Foliage Factory is not liable for delivery delays or failures due to incorrect or incomplete address details provided by the customer. Please make sure all shipping information is correct during checkout to ensure timely delivery. We are also not responsible if the customer is unavailable during delivery attempts.

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Additionally, Foliage Factory cannot be held responsible for damage or health decline of plants due to delays caused by incorrect address details or failure to follow up on courier notifications for additional information or pick-up requirements. In these situations, refunds or replacements cannot be provided.

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Product Information Disclaimer

We aim to provide accurate descriptions and care information for every plant. However, as each plant is unique, slight variations in appearance, size, and growth characteristics are natural. Images on our website represent typical size, number of leaves, color, and variegation (if applicable). Measurements provided are guidelines and may vary due to natural growth.

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Care Instructions Disclaimer

The care instructions on our website are general guidelines based on standard conditions. Results may vary depending on factors like your home's light, humidity, and temperature. Foliage Factory is not responsible for plant health after delivery, as care is the customer’s responsibility.

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Health and Safety Disclaimer

Certain plants may pose health risks if ingested or if their sap comes into contact with skin. They may also be toxic to humans and pets if ingested or handled improperly. It is the customer’s responsibility to research and ensure the safe use of plants. Keep plants out of reach of children and pets. We recommend washing hands after handling any plant, especially if it has been pruned or damaged. Foliage Factory disclaims liability for any allergic reactions or adverse effects caused by plants purchased from our store. Customers are responsible for understanding the potential toxicity of plants and ensuring safe handling in their household.

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Price and Availability Disclaimer

All prices and product availability are subject to change without prior notice. We reserve the right to modify or discontinue products at any time.

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Payment Disclaimer

Payments are processed securely through trusted third-party platforms. Foliage Factory does not store any customer payment information. Any disputes related to payments should be addressed with the payment provider.

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Translation Disclaimer

This website may include translations provided by third-party services. While we strive for accuracy, Foliage Factory disclaims all warranties, express or implied, regarding the reliability or accuracy of translations. In case of discrepancies, refer to the English version of the website as the official text.

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Liability for Contents and Links

As a service provider in Germany, we comply with Section 7 (1) of the German Telemedia Act (TMG), taking full responsibility for the content we publish on this website. However, under §§ 8 to 10 TMG, we are not obligated to monitor third-party information transmitted or stored on this site or to investigate potential illegal activities. Obligations to remove or block the use of information under general laws remain unaffected. Upon becoming aware of any legal violations, we will promptly remove such content.

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Our website may contain links to external websites. We have no control over the content of these external sites and cannot accept liability for them. Responsibility for linked site content lies solely with the respective providers or operators. At the time of linking, we found no legal violations. If we become aware of unlawful content, we will remove the relevant links immediately.

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Force Majeure

Foliage Factory is not liable for delays, damages, or failures caused by circumstances beyond our control, including natural disasters, pandemics, government actions, strikes, supply chain disruptions, or other unforeseen events. In such cases, we will communicate any delays and work to fulfill obligations as soon as possible.

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Legal Jurisdiction

All transactions and interactions on this website are governed by the laws of Germany. Any disputes will fall under the exclusive jurisdiction of German courts.

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Intellectual Property and Copyright Notice

All content, including images, photographs, and text on this website, is the property of Foliage Factory unless otherwise stated. This includes purchased stock photography used under appropriate licenses from providers like Shutterstock, Wix, and Unsplash. Reproduction or copying in any form without permission is prohibited. Content on this website is intended solely for personal use, and any commercial use requires prior written permission from Foliage Factory.

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Apart from botanical information (sourced from the plant databases listed in the Links section) and product photographs provided by our suppliers, which may remain under the ownership of those suppliers and are used with their permission, all other images, photographs, and text on this website are the work of Foliage Factory unless otherwise stated. This includes purchased stock photography used under appropriate licenses from providers such as Shutterstock, Wix, and Unsplash. Reproduction or copying in any form without permission is prohibited.

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Foliage Factory retains the moral right to be identified as the creator and owner of all images and text on this website.

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The content on these pages is protected by German copyright law. Any duplication, distribution, or use beyond the scope of copyright law requires our express written permission. Please do not download, reproduce, or copy any part of this website without our consent.

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Where content is provided by third parties, their copyrights are respected and marked as such. If you notice any copyright issues, please let us know, and we will act promptly to correct them. Limited use of our images may be granted for non-commercial purposes with written permission and appropriate attribution to Foliage Factory. For permissions or questions regarding content use, please contact us.

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