FAQ - Frequently asked questions

No, but it’s recommended. An account makes checkout faster, lets you track order history, and gives you access to our Loyalty Program, where you earn points for purchases and redeem rewards.

No. Items remain available to other shoppers until checkout is completed. If an item sells out before you finalize your order, it may disappear from your cart. We’ll send you a reminder if you leave items in your cart.

No, we are an online-only shop. Our plants ship directly from facilities in Germany and the Netherlands, ensuring they travel quickly and with minimal handling.

We are only on Pinterest. We’re a VERY small team, so instead of managing multiple platforms, we focus on plant care, fast shipping, and providing high-quality customer service.

Reviews are available on Trustpilot, Google, and eBay. We love hearing from you! ⭐⭐⭐⭐⭐ ✔ After your order is fulfilled, you’ll receive a Trustpilot review invitation via email. ✔ You can also review us on Google ✔ Your honest feedback helps us improve and serve you better—thank you! If something is wrong with your order, please do us the courtesy of contacting us first. We can’t fix it without knowing about it, but we believe there is nothing we can’t resolve.

We primarily provide support in English and German. Thanks to some brilliant translators, we can also respond to messages written other languages—so no worries there!

We offer a 28-day health guarantee on most plants (excluding cuttings & B-Ware). To keep your guarantee valid: ✔ Keep the plant in its original pot and soil for the first 28 days. ✔ Do not repot or apply chemicals during this period. ✔ Contact us immediately if your plant shows signs of distress.

Repotting too soon can stress your plant and make diagnosing any issues difficult. If the plant is repotted within 28 days, the guarantee becomes void.

Minor cosmetic imperfections (e.g., bent leaves, small scratches) can occur during transit and do not affect plant health. However, if your plant arrives significantly damaged: 1. Contact us within 24 hours of delivery. 2. Send clear photos of the damage (showing the entire plant and specific issues). 3. We’ll assess the situation and arrange a replacement, refund, or exchange based on the damage.

Mistakes can happen, but if you receive the wrong plant, please contact us immediately with photos, and we’ll resolve the issue promptly.

The following do not qualify for refunds or the 28-day guarantee: ❌ Cuttings ❌ B-Ware Plants (discounted or imperfect)

Get in touch within 24 hours of receiving your plant. Provide clear photos of the plant, showing any damage or issues. If a return is needed, we’ll provide a prepaid return label and guide you through the next steps.

Once we receive and review the returned plant, refunds typically take 5 business days to appear, depending on your payment provider.

Yes, if it has not yet been processed or shipped. Contact us within 24 hours of placing your order for the best chance of cancellation.

Under EU law, you can withdraw from your purchase within 14 days of receiving your order—no explanation needed. However, this does not apply to: ❌ Cuttings ❌ B-Ware Plants For full details and to submit a withdrawal request, visit our Withdrawal Form page.

✔ Yes! Under EU law, you can withdraw from your purchase within 14 days of receiving your order. ✔ Contact us within this period to start the return process. ✔ Exceptions: Cuttings and B-Ware plants cannot be returned.

Yes! Once your order ships, you’ll receive an email with a tracking number. You can also check your status on our Order Tracking page.

We ship to most EU countries and Switzerland. See our Shipping & Delivery page for the full list of destinations.

We ship from Germany and the Netherlands. Depending on plants, availability, your order may arrive in multiple packages, at no extra cost.

Shipping costs are calculated based on your location. Free shipping applies to orders above a certain amount, varying by country. The fee remains the same regardless of how many plants you order. Visit our Shipping & Delivery page for specific rates.

We ship with DHL, UPS, DPD, and their local courier partners, depending on the warehouse and country. Couriers are selected based on speed, reliability, and plant safety.

No, we do not ship to the UK or the US due to customs delays and long transit times. We have no plans to resume shipping to these destinations.

Processing Time: Usually 1–3 business days (Mon–Fri), but up to 7 days during peak periods (holidays, promotions). Shipping Time: Typically 2–5 business days after processing, depending on your location. Example: If processing takes 2 days and shipping takes 3 days, the total delivery time is 5 days.

If you need to delay shipping (e.g., you’ll be away), contact us before ordering. We will try to accommodate a short delay, but we cannot guarantee specific delivery dates.

We may pause shipping when temperatures drop below 0°C or exceed 30°C to protect plant health. Other factors, such as high order volumes, courier disruptions, or customs delays, can also cause shipping slowdowns. Orders typically take: Processing Time: 1–3 business days (up to 7 days during peak periods). Shipping Time: 2–5 business days, depending on your location. Example: If processing takes 5 days and shipping takes 3 days, the total estimated delivery time is 8 business days. If your order is delayed beyond this timeframe, contact us and we’ll investigate the issue.

Some orders are shipped separately due to logistics. No extra shipping costs apply. You’ll receive a tracking number for each shipment.

No. Due to logistical constraints, we cannot combine separate orders or add items once your order has been placed. If you need more plants, please place a new order.

If tracking shows no movement, contact us within 7 days of the expected delivery date. We will coordinate with the courier to locate or replace your order.

Contact us immediately if you notice an error in your shipping details. If the order has not been shipped yet, we can correct it. If your order has already shipped: We are not liable for delays, lost shipments, or additional shipping costs due to incorrect addresses. Any additional costs incurred due to incorrect details must be covered by the customer.

It depends on your courier. Some may leave the package at your door, while others require a signature. Check your tracking details and contact the courier for more information.

We monitor all orders in transit. If a shipment is significantly delayed, we will keep you updated and work with the courier to ensure your plant arrives in healthy condition, or we will offer solutions if it doesn't.

If you fail to collect your package or miss courier attempts, the plant may suffer in transit. We cannot be held responsible for damage resulting from missed deliveries. Refunds or replacements will not be provided for missed pickups.

We accept the following secure payment options: Credit & Debit Cards (Visa, Mastercard, Maestro) Bank Transfers (Sofort, Giropay, iDEAL, SEPA, Bancontact, MyBank) Digital Wallets (Apple Pay, Google Pay) PayPal Klarna (Pay Later or Pay in Installments) More information can be found on the Payment Methods Page.

Yes, a minimum order of 25€ applies to reduce packaging waste and ensure efficient logistics.

Absolutely! We use SSL encryption and comply with PSD2 regulations (including 3D Secure authentication like Visa Secure & Mastercard SecureCode). Your payment details are never stored unless you explicitly request it.

We require advance payment through our secure online methods to ensure quick order processing and shipping.

Refund processing times depend on your payment provider: Credit/Debit Cards & PayPal: 3–5 business days Bank Transfers: Up to 7 business days

Yes! If you need a business invoice, make sure to enter your company details (business name, address, VAT ID if applicable) at checkout when placing your order. Once payment is confirmed, we’ll issue an invoice. Note: We currently do not offer reverse VAT ordering (B2B tax-free purchases). All orders include VAT as displayed at checkout.

✔ Contact us via our Data Removal Request Form, and we’ll process it as soon as possible.

✔ EU Orders: No extra duties apply. ✔ Non-EU Orders (e.g., Switzerland): You may need to pay import taxes and customs fees based on your country’s regulations. 🔗 For details, check your local customs office.

No. We recommend waiting at least 28 days before repotting. This helps your plant adjust to its new environment and keeps your 28-day health guarantee valid.

Each product page includes specific care instructions. Visit our After Purchase Guide or Blog for tips on watering, lighting, humidity, and fertilizing. Need personalized advice? Contact us for a care consultation.

Plug plants are delicate and should remain in their small nursery pot or biodegradable filter to avoid damaging roots. See our After Purchase Guide for step-by-step instructions.

We take great care to inspect and clean all plants before shipping, but because plants are living organisms, it's possible for a few pests to go unnoticed or emerge during transit. This is especially true for tiny eggs or larvae that may hatch in a new environment. If you notice a significant infestation: Contact us immediately with clear photos. We’ll assess the situation and provide treatment advice or, if necessary, arrange a replacement or refund. Why this happens: Shipping conditions (such as warmth and humidity) can create an ideal environment for pests to become active. This doesn’t mean the plant was unhealthy—just that some hitchhikers may have made it through. We’re here to help make sure your plant thrives!

Once delivered, ongoing plant care is the customer’s responsibility. We are happy to provide guidance and troubleshooting, but factors like light, humidity, temperature, and watering are beyond our control.

Yes! We offer personalized plant care consultations to help diagnose issues or improve care. Contact us via our Contact Form for expert advice.

Mistakes are rare, but if you suspect you received the wrong plant, contact us immediately with clear photos, and we’ll resolve the issue promptly.

Each plant is a living organism, so slight differences in color, size, or leaf shape are completely normal. If you believe you received the wrong species or size, please contact us.

We cannot guarantee exact leaf patterns or variegation intensity, as every plant is naturally unique. Product photos on our website are representative, but expect slight variations.

Restocks depend on grower schedules, seasonal availability, and demand. Sign up for our newsletter to stay updated on new arrivals and restocks.

Yes! We stock a mix of rare, exotic, and easy-care plants. Rare plants tend to sell out quickly, usually within a few hours of listing them online, so we recommend: ✔ Joining our mailing list for restock updates. ✔ Clicking "Notify me when back in stock" on specific plant pages.

B-Ware plants are discounted due to cosmetic imperfections or flaws, but they are still healthy and ready to thrive with a bit of tlc. These plants: ✔ May have slightly damaged leaves or aesthetic quirks. ✔ Do not come with the 28-day health guarantee. ✔ Are sold as-is, and we do not provide individual photos.

We don’t categorize plants by room because light, humidity, and temperature vary widely—even within the same house. Instead, we provide precise care recommendations on each product page so you can choose the right plant for your actual environment.

✔ Yes! You can browse plants based on growth habit, including trailing, climbing, and more. ✔ Use our search filters to find plants that match your space and style.

✔ We indicate pet-safe plants in our listings. ✔ Always double-check toxicity information before purchasing if you have pets.

✔ No, our photos represent typical plant size and appearance, but each plant is unique! ✔ Factors like leaf count, shape, and variegation may differ slightly from the photos.

✔ Plant sizes are listed based on pot diameter and overall height (from the base of the pot to the top of the tallest leaf or stem). ✔ Some plants may vary slightly in size due to natural growth differences.

Unless stated otherwise, weekly promotions run: 🕛 Start: Monday 00:00 CET 🕛 End: Sunday 23:59 CET Some special promotions (e.g., holiday sales) may have unique start/end times—check the promotion details for specifics.

Ensure the coupon is still valid and meets the minimum order requirements. Coupons only apply to full-priced plants—they do not work on sale items, cuttings, or B-Ware. Make sure you haven’t already used another coupon (only one can be applied per order).

If your order is still processing, contact us immediately with your order number and voucher code, and we’ll adjust it accordingly.

If you signed up for our newsletter discount, you must double opt-in: ✔ Confirm your email by clicking the link in the verification email. ✔ Check your spam or promotions folder if you haven’t received it.

✔ Coupons generally apply only to full-priced plants (excludes sale items, cuttings, and B-Ware). ✔ Enter the coupon code at checkout – it must be applied before completing your order. ✔ Only one coupon can be used per order (coupons cannot be combined).

✔ Yes, points expire after 12 months if unused.

✔ No, loyalty points cannot be combined with promotional codes or sale discounts.

✔ Log in to your account and check your points balance. ✔ Use your points at checkout for discounts. 🔗 Check our Loyalty Program for more details.

✔ You earn 1 point per €1 spent on eligible purchases in the first tier. ✔ Points can be redeemed for discounts and rewards in different tiers. ✔ Join for free and start earning from your very first order! 🔗 Check our Loyalty Program Page for full details on rewards and redemption.

♻ Most materials are recyclable—cardboard, paper, and some plastics. ♻ Reuse where possible—boxes and packaging materials are perfect for repotting or storage. ♻ Check local recycling guidelines for proper disposal. Our goal: To minimize waste while ensuring your plant arrives in perfect condition.

We use recycled, recyclable, and biodegradable materials to keep our packaging as eco-friendly as possible. ✔ Sustainable materials: Cardboard boxes, paper fillers, and biodegradable packing materials. ✔ Plant safety first: Each plant is carefully secured to prevent damage during transit. ✔ Seasonal protection: Cold weather? We include insulation and heat packs at no extra cost.

Yes! We work with eco-conscious growers who follow responsible cultivation methods. Our focus is on high-quality, ethically sourced plants, ensuring minimal environmental impact.

We strive for accurate and localized translations. However, in case of any inconsistencies, the English version of our website and policies is considered the official reference.

For complete legal details, visit: 📜 Terms & Conditions 📜 Imprint 📜 Privacy Policy 📜 Withdrawal Form

Some plants may contain irritating sap or be toxic to pets and humans. We label known toxic species, but sensitivity varies. ✔ If you have allergies, wear gloves and wash your hands after handling plants. ✔ If you experience irritation or an allergic reaction, seek medical advice.

We take full responsibility for the condition of your plant upon arrival. If your plant arrives damaged or in poor condition, and this is not due to an incorrect address or missed delivery: ✔ Contact us within 24 hours with clear photos of the issue. ✔ We will arrange a replacement or refund, depending on the situation. Even if your order was delayed or package mishandled by the courier, we stand by our plant quality guarantee and will ensure a fair resolution.

We cannot be held responsible for issues caused by: ❌ Incorrect or incomplete addresses provided by the customer. ❌ Missed deliveries due to unavailability at the shipping address. However, if your order is delayed by the courier, we will: ✔ Monitor the shipment and assist in getting updates. ✔ Ensure that if the delay affects plant health, we will provide a replacement or refund. Exceptions: In rare cases of force majeure events (e.g., natural disasters, strikes, extreme weather, or government restrictions), delivery delays may be beyond our control. In such cases, we will keep you informed and work to fulfill your order as soon as conditions allow.

We don’t offer wholesale pricing, but if you need multiple plants for an event, business, or special occasion, contact us with details—we’ll do our best to assist!

We love hearing from you! ⭐⭐⭐⭐⭐ ✔ After your order is fulfilled, you’ll receive a Trustpilot review invitation via email. ✔ You can also review us on Google ✔ Your honest feedback helps us improve and serve you better—thank you! If something is wrong with your order, please do us the courtesy of contacting us first. We can’t fix it without knowing about it, but we believe there is nothing we can’t resolve.

Please use one of our Contact Forms. ⏳ Response Time: We typically reply within 48 hours (Mon–Fri, 8:00–16:00 CET), excluding holidays.

✔ Try clearing your browser cache or using a different browser. ✔ If the issue persists, contact us, and we’ll look into it!

✔ Contact us via our Data Removal Request Form, and we’ll process it as soon as possible.