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Returning an Item/Order
Use this form if you’d like to return an item or your entire order. We’re happy to assist you with the next steps.
When should you use this form?
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You want to return a specific item.
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You’re planning to return your entire order.
Please make sure to carefully read our Returns & Refunds Policy.
When Will You Hear Back from Us?
Our support team responds within 48 hours (Mon–Fri, 8:00 AM – 4:00 PM CET).
Please note:
ℹ️ We are usually unavailable on weekends & public holidays.
ℹ️ Messages about existing orders are prioritized due to high demand.
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