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contact us: Returning an Item/ Order
Use this form if you’d like to return an item or your entire order. We’re happy to assist you with the next steps.
When should you use this form?
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You want to return a specific item.
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You’re planning to return your entire order.
Please make sure to have carefully read our Returns & Refunds Policy.
When will you
hear back from us?
We typically respond within 48 hours of receiving your message, Monday to Friday, between 8:00 AM and 4:00 PM CET.
Please note: Our customer service is unavailable on weekends and public holidays.
Due to a high volume of inquiries, messages about existing orders are prioritized.
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