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contact us: Damaged/ Incorrect/ Missing Item

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Use this form to report any issues with items in your order, such as damages, incorrect items, or missing products. We’ll help resolve the problem as quickly as possible.

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When to use this form?

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  • You received a damaged product.

  • The wrong item was delivered.

  • Something is missing from your order.

 


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When will you hear back from us?

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We typically respond within 48 hours of receiving your message, Monday to Friday, between 8:00 AM and 4:00 PM CET.

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Please note: Our customer service is unavailable on weekends and public holidays.

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Due to a high volume of inquiries, messages about existing orders are prioritized.

Missing Item/ Plant:

Before contacting us, please check:


If some items or plants from your order are missing, they may have been shipped separately:

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  • There are no extra shipping costs for split shipments.

  • Tracking details are sent for each shipment. Please check your account and/  or email, including spam folder  for this information.

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Damaged Plants:

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Please make sure to have carefully read our

Returns & Refunds Policy.

Upload File (required)

Thank you! We will get back to you as soon as possible.

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