contact us:
Damaged/ Incorrect/ Missing Item
Use this form to report any issues with your order:
If you’ve received damaged items, incorrect products, or there are items missing from your shipment, we’re here to help resolve the issue quickly.
When to use this form:
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You received a damaged product.
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The wrong item was delivered.
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Something is missing from your order.
➜ Missing Item/Plant
Before reaching out to us, please check:
If any items or plants are missing from your order, they may have been shipped separately:
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No extra shipping costs for split shipments.
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Tracking details for each shipment will be sent. Please check your account or email (including your spam folder) for this information.
If you can’t find tracking information or the missing item, please fill out the form below, and we’ll assist you promptly.
➜ Damaged Plants
Before contacting us, please review our Returns & Refunds Policy for more details.
If your plants arrived damaged, fill out the form below with details, and we’ll guide you through the next steps.
When Will You Hear Back from Us?
Our support team responds within 48 hours (Mon–Fri, 8:00 AM – 4:00 PM CET).
Please note:
ℹ️ We are usually unavailable on weekends & public holidays.
ℹ️ Messages about existing orders are prioritized due to high demand.