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Choosing the right topic helps us identify your issue immediately and prioritize it accordingly, ensuring a quick resolution.
Order inquiries:
Report any issues with items in your order.
Cancel an unprocessed order.
Problems with tracking or delivery? Let us know.
Want to return an item? Get started here.
Revoke your purchase contract within 14 days.
Plant care:
Find out how to care for your new plants.
Website/ technical issues:
Experiencing issues with our site? We're here to help.
Other inquiries:
Request account and data deletion.
Have a question not listed above? Contact us here.
When will you hear back from us?
We typically respond within 48 hours of receiving your message, Monday to Friday, between 8:00 AM and 4:00 PM CET.
Please note: Our customer service is unavailable on weekends and public holidays.
Due to a high volume of inquiries, messages about existing orders are prioritized.
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